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For questions about Bayer products, you can contact us at:


Hotline: 400-810-0360 (can be dialed from mobile phones)


We will try our best to answer your inquiries about Bayer products, but we are unable to make specific diagnosis and treatment recommendations for the patient's current condition. If you experience discomfort after taking this medicine, be sure to see your doctor promptly.


If you need to report discomfort or product quality issues after using Bayer products, you can contact your doctor's pharmacist or local drug regulatory authority, or you can contact us directly by


Email: AE_China@bayer.com
Online report: http://safetrack-public.bayer.com


If you encounter adverse reactions during the use of Bayer Animal Health and Veterinary Medicine products, you can contact us through the following methods:


Email: pv.bsah@bayer.com


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Corporate Statement on Pet Products

Bayer Animal Health ("Bayer") currently sells over-the-counter veterinary drugs for pets on regular online channels as Drontal ® Plus Flavour and Advantix ® and Soresto (Seresto ® ) are imported products made in Germany.

Bayer authorized and approved formal online sales stores in Jingdong: Bayer Pet Jingdong's own flagship store, Huayuan pet supplies franchise store, Xincheng Youpin pet franchise store, and Pleasant pet supplies franchise store.

Bayer-approved online sales shops on Tmall: Huayuan Pet Products Specialty Store, Dyman Pet Products Specialty Store, Poqi.com Flagship Store, Jinduole Flagship Store, E Pet Mall Flagship Store, Uncle Hachiko Pet Products Flagship shop.

Bayer approved vertical platforms for authorized sales: Boqi Mall, E Pet Mall.

Bayer provides complete quality assurance for products sold through the above channels, please rest assured to buy. Veterinary medicine is a special commodity, and the Ministry of Agriculture strictly requires businesses that have passed relevant certifications to have the right to operate veterinary medicine. Bayer recommends that consumers purchase Bayer products through the official online sales channels or go to the nearest regular pet hospital.

The State's "Veterinary Drug Administration Regulations" requires that all veterinary drug products can be produced and imported only after examination and approval. At present, Bayer's product Soledo ® Seresto ® is only available in Bayer Pet Jingdong's own flagship store and Tmall Huayuan pet supplies store in the online sales channel. Bayer has not registered and sold dog or cat insect repellent products such as Profender and Drontal ® Cat in China. We cannot guarantee the authenticity and quality of these products appearing on the market, nor can we provide query services or answer related product questions about this product. . We recommend pet owners to ask questions about the store they purchased and ask them to check the registration certificate for the medicine. For the prevention and control of parasites in dogs and cats, Bayer recommends that you consult a pet physician for professional advice.

Hereby declare!

Bayer (Sichuan) Animal Health Co., Ltd.
April 2019

Inquiry about the authenticity of pet products

Bayer pet products authenticity inquiry method: Please directly scan the QR code on the back of the product box to obtain the serial number, and enter the serial number on: National Veterinary Medicine Traceability Online to check the authenticity of the product. Or click the "Veterinary Drug Comprehensive Query" APP to click the public query on the QR code of veterinary drugs, and scan the QR code directly to view the veterinary drug information.

For uncoded products, it is recommended to call the Bayer service hotline 400-8100-360 directly.

For online shopping products, please refer to the above statement for details.

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Last updated: 2019-12-17
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